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Fix Login Issues & Unlock Your CoTreat Account

Login page

You can access CoTreat here:
👉 https://practice.cotreat.com.au/login

If you’re unable to log in to CoTreat, don’t worry — this is usually quick to fix.

Most login issues are caused by an incorrect password, multiple failed attempts, or MFA (verification) issues. This guide will help you get back in as quickly as possible.

Who this is for

All CoTreat users who are unable to log in.

When you’d use this

Use this when:

  • You can’t log in to CoTreat
  • You see a message that your account is locked
  • You haven’t set up your password yet
  • Your login details aren’t working

Step 1: Check your login details

Before resetting anything:


💡 If your clinic has multiple locations, your login may include the location, for example: name+location@email.com

Step 2: Reset your password

If your password isn’t working:

  1. Go to the login page
  2. Click “Forgotten your password?”
  3. Follow the prompts to create a new password

This usually takes less than a minute.

Step 3: If your account is locked

If you see a message that your account is locked:

👉 Contact your CoTreat admin or Practice Manager
(They usually have access to manage users)

They can unlock your account by:

  1. Going to Settings → Practice Members → Users
  2. Finding your name
  3. Clicking Unlock

Why accounts get locked

This usually happens when:

  • Multiple incorrect password attempts are made
  • MFA (verification code) fails multiple times

This is a security feature to protect your account.

After your account is unlocked

Once your admin has unlocked your account:

👉 It’s recommended to reset your password before logging in again
This helps prevent the issue happening again.

Helpful notes

💡 Unlocking your account is quick and does not affect your data
💡 Your Practice Manager is usually the fastest person to help
💡 Password resets can be done anytime from the login page

Best-practice tips

  • Save your password securely to avoid repeated attempts
  • Complete MFA carefully to avoid lockouts
  • Reset your password if you’re unsure, rather than retrying multiple times

If something doesn’t look right

If you’re still unable to log in after resetting your password or being unlocked, please contact our support team.