Skip to content
English - Australia
Submit a Support Request
  • There are no suggestions because the search field is empty.

How to See Patient Engagement Without Leaving Your Session

You have sent a care pack and want to know whether your patient has looked at it - but checking meant leaving your session and hunting through the separate Packs page.

V1.1How to see patient engagement wo leaving_gif

How to use it:

  1. Open the session (or the pack) you shared
  2. Click the status pill — the small label showing Sent, Viewed, etc.
  3. The engagement panel opens, showing:
    • Delivery details - how and when the pack was sent (e.g. "Sent via SMS on 14 July, 10:13 am · delivered")
    • Opened - how many times the pack has been opened
    • Time on pack - how long your patient has genuinely spent reading
    • Last active - when they most recently interacted (e.g. "1m ago")
    • Section breakdown - where their time went (e.g. Care advice 2m 41s · Images 45s · Treatment plan 22s)

 Everything about how the pack is landing, in one panel, without leaving your consultation

Common questions:

Q: What does "Verification attempt failed" in the activity feed mean?

A: Someone entered the wrong date of birth - usually just a typo by your patient. The pack stays locked until the correct details are entered.

Q: What's a good sign the patient is interested?

A: Time spent on the Treatment plan section. A patient studying costs and options is a patient close to a decision - a follow-up call helps.

Q: The pack was sent but never opened - now what?

A: Check the mobile number on the patient record, or re-send by email from the Share panel.