Troubleshooting Integrations
If a practice management system or imaging integration stops working, work through the steps below before raising it with us.
In this article:
Start Here: Refresh and Check Again
Refresh the page and check whether the integration is working again before doing anything else. If the issue is still there, follow the steps below for your type of integration.
Server-Based Integrations
If you're using a server-based integration - for example, Dentrix for Windows or Sidexis - check with the practice's IT team about restarting the server overnight, outside business hours.
Cloud-Based Integrations
If you're using a cloud-based integration, first make sure the connected account still has access and admin rights on that platform.
If the password has changed on the third-party platform - for example, Dentally or D4Web - we may need to reauthorise the connection on our end. Let us know this as part of your support ticket below.
Still Having Issues? Contact Support
If the integration still isn't working after the checks above, raise it with our support team:
- Click the Help icon in Chairside.
- Select Contact Support.
Include a screenshot of the issue and a note of what you were trying to do or search when it happened - it helps us look into it faster.