If patient search shows an error, or won't connect, here's what to try before raising it with us.
Patient Search Shows an Error or Won't Connect
If patient search displays an error, or a message saying there's an issue connecting, first try refreshing your page.
If that doesn't work, try simplifying or modifying your search:
- If you searched the patient's partial name, try searching with just their first name instead.
- If you searched just their first name, try their full name instead.
Contacting Support
If the error continues after trying different searches, raise it with our support team:
- Click the Help icon in Chairside.
- Select Contact Support.
Let us know what you searched and what the error showed, and we'll look into it.
